About Weblife Labs
WebLife Labs is the innovation arm of WebLife Stores LLC, an eCommerce Management & Operations team founded in 2008. As a pioneering force in the industry with over $250 million in all-time revenue and the largest distributor of mailboxes across the U.S., WebLife has built a legacy of e-commerce excellence spanning 16 years. WebLife Labs represents the next chapter in that journey—an evolution focused on leveraging cutting-edge AI and advanced digital capabilities to drive growth, innovation, and operational excellence across WebLife's global ecosystem. Our mission is to transform potential into performance—equipping our teams with cutting-edge tools, insights, and support to excel in a fast-changing digital world. Combining the strength of a proven eCommerce business with the agility of an innovation hub, we offer a collaborative, growth-focused environment where your ideas matter and your career can thrive.
About the Role
As a Customer Relations Representative, you will play a critical role in nurturing and maintaining customer relationships. You will be responsible for swiftly resolving customer issues, ensuring a positive experience, and fostering long-term loyalty. Your focus will be on managing Post Delivery Issues (PDI), responding to customer reviews, and handling returns, all while ensuring customer satisfaction and encouraging repeat business.
Responsibilities:
- Manage and resolve Post Delivery Issues (PDI) by providing timely and effective solutions that meet customer needs
- Proactively engage with customers who have left reviews, addressing concerns and transforming negative experiences into positive ones
- Handle product returns, processing refunds and requests efficiently while maintaining a customer-first mindset
- Collaborate with internal teams including support, logistics, and vendors to ensure smooth issue resolution and clear communication
- Track and follow up on customer interactions, ensuring all cases are resolved to a satisfactory conclusion
- Submit freight claims and work closely with freight tracking systems
- Provide feedback on recurring customer issues to improve processes and prevent future concerns
- Handle live calls with vendors, carriers, and customers (approximately 20% of time)
- Work night shift (9am EST - 5pm EST)
Requirements:
- Previous experience in customer service or customer relations roles
- Excellent problem-solving and conflict-resolution skills
- Strong communication skills, both written and verbal
- Ability to work effectively under pressure and manage multiple cases simultaneously
- A customer-centric mindset with a focus on building lasting relationships
- Experience with CRM systems and ticketing software
- Familiarity with e-commerce and returns processes
- Ability to analyze customer feedback and suggest improvements
What We Offer
- Competitive USD-based compensation packages
- AI-driven, innovation-focused projects
- A culture that encourages curiosity and lifelong learning
- Clear career paths and personal development opportunities
- A flexible, work-from-home setup as part of a globally connected team
Join us to shape the future of e-commerce—where technology, creativity, and opportunity converge
