WebLife Labs is the innovation arm of WebLife Stores LLC, an eCommerce Management & Operations team
founded in 2008. As a pioneering force in the industry with over $250 million in all-time revenue and the largest
distributor of mailboxes across the U.S., WebLife has built a legacy of e-commerce excellence spanning 16
years. WebLife Labs represents the next chapter in that journey—an evolution focused on leveraging cutting-
edge AI and advanced digital capabilities to drive growth, innovation, and operational excellence across
WebLife's global ecosystem. Our mission is to transform potential into performance—equipping our teams with
cutting-edge tools, insights, and support to excel in a fast-changing digital world. Combining the strength of a
proven eCommerce business with the agility of an innovation hub, we offer a collaborative, growth-focused
environment where your ideas matter and your career can thrive.
As Senior Product Manager – CX, you’ll partner with our Digital Product Director to drive operational excellence
across multiple e-commerce platforms. You will collaborate with specialised teams (Platform, Catalog, and Site
Content) to deliver seamless, customer-centric experiences, while leading automation initiatives that reduce
costs and elevate satisfaction at every stage of the journey.
• Lead and develop operational team managers to achieve quarterly targets and departmental objectives
• Translate annual strategies into actionable roadmaps with clear resource allocation across teams
• Drive conversion optimization through A/B testing programs and customer journey enhancements
• Ensure platform performance standards, including uptime, page speed, and technical compliance
• Manage vendor partnerships and service agreements to meet organizational standards
• Implement automation workflows to reduce manual effort and improve efficiency
• Define and execute quarterly priorities to align team efforts with business objectives
• Monitor and report on operational metrics such as delivery rates, resource utilization, and project
outcomes
• Coach and support team managers through performance reviews, skills development, and capability
building
• Oversee feature rollouts and deployments while maintaining zero-downtime standards
• Represent operational teams in cross-functional initiatives with Marketing, Sales, and Customer Operations.
• 5+ years in product management or operations management, preferably within e-commerce
• 3+ years managing team leaders, with a proven track record of building high-performing teams
• Experience with international clients, particularly in the US, UK, or Australian markets
• Strong background in quarterly planning, resource allocation, and managing competing priorities
• Demonstrated expertise in conversion optimization, A/B testing, and data-driven decision making
• Strong understanding of e-commerce platforms, digital experience optimization, and customer journey
mapping
• Experience implementing process automation and efficiency improvements
• Proven ability to translate strategy into executable operational plans
• Knowledge of deployment coordination and vendor relationship management
• Bachelor’s degree in Business, Technology, or related field (MBA preferred)
• Excellent communication skills for engaging technical and business stakeholders
• E-commerce platforms (Shopify, Magento, or similar)
• Analytics tools (Google Analytics, Tableau, Power BI)
• Project management tools (Agile, JIRA, Asana)
• A/B testing and conversion optimization platforms
• Basic understanding of web technologies and APIs
• Competitive USD-based compensation packages
• Flexible, work-from-home setup as part of a globally connected team
• AI-driven, innovation-focused projects
• A culture that encourages curiosity and lifelong learning
• Clear career paths and personal development opportunities